Getting Started
Do I need a doctors referral to come to Back in Action?
No you do not need a referral to be seen at Back in Action.
Do you take walk-ins?
We do not accept walk-ins. Given the personalized nature of our treatment plans to each patient we cannot give the best possible care if we were a walk in clinic. We are by appointment only.
How do I book an appointment?
You can book an appointemt here on the website or you can call our office at (515) 494-6554
What happens at a Discovery Visit?
At the discovery visit we will show you around the office, talk about what is bothering you, and our approaches to care. You will sit down with one of our providers and talk about how we can best approach your care and what our expected outcomes will be. This is also the visit where we will talk costs (based on insurance) and answer any questions that you have. We HIGHLY recommend this visit prior to your new patient visit.
What happens at the first visit?
At the first visit we first go through the new patient paperwork that is sent iout to you prior to your visit. Then we do an orthopedic exam to help us determine what could possibly be the root cause of your pain/discomfort. Based upon that exam and your symptoms we help educate on what could be causing these issues. From there we go into treatment, including but not limited to, soft tissue, adjustments and rehab. Our goal is for you to be leaving the office after your first visit with some level of relief.
How soon can I get in/be seen?
We try to keep at leat one open slot for a new patient visit available each day. If for some reason we are not able to get you in same day we do everything we can to get you in within the week.
Treatments and Results
Do I have to be an athlete or in sports to come in?
While we are sports minded i our approach to care, you DO NOT have to be an athlete or partake in spors to be a patient at Back in Action.
What kinds of injuries/pain do you treat?
We pride ourselves on being more than "just chiropractic". Because of this our providers are educated on all aspects of injury and care. This allow us to treat most injuries that you may have. For more detailed explinations on the injuries and conditions we treat we recommend you check out our "Conditions We Treat" tab of our website.
Are you just going to "crack my back" or is there more?
There is so much more we can and will do at Back in Action than just "crack your back". We take a hybrid approach blendin chiropractic andf physiotherapy to best serve you and address your pain/discomfort.
How quickly after my appointment will I start to feel better?
While you should experience some relief immediately following your first visit, it is very common to be sore after this visit. This soreness could last anywhere between 24-48 hours.
Payments and Insurance
Do you take insurance?
Yes, for chiropractic services we accept most major medical insuarnces.
What if I don't have insurance?
No worries! We have cash based options as well. We recommend booking a discovery visit so we can go over your needs and discuss what options makes the most sense for you.
Do I have to pay for a treatment plan up front?
Absoutly not. Every client's treatment approach is designed specifically to the client. Due to this we do not request or accept prepaying for full treatment plans. Payment for services are due at time of service.
Is there any additional costs or tips?
No additional costs or tips. When you book an appointment our providers will fit as many things into that time as possible. Tips are also NOT expected for massage clients.
Do you accept HSA/FSA cards?
We do take HSA/FSA cards for payment.
